OPERATIONS – SUMMATIVE QUIZ – THINKUBATE ACADEMY

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Question 1 of 3

1. Question

What is the essence of operations management?

These are the processes to plan, control, and supervise production and service delivery. It is about being the catalyst in the organisation

Operations management means implementing strict quality control processes in the production of goods to sell to our customers

The role of the operations manager is to ensure productivity

Operations is all about efficiency and effectiveness

Operations management requires compiling the business process manual and the standard operating procedures
Question 2 of 3

2. Question

What are crucial requirements for the Operations Manager to ensure are available to the business?

To make sure that the production operating costs are reduced and quality is maintained throughout the process

Productivity is a crucial requirement to make sure that the input to output ratio is enhanced and maintained

The ultimate goal of operations management is to ensure customer satisfaction, every product, every time

There should be a training manual for new and existing employees

The business process manual, standard operating procedures, project management processes, and an appropriate quality management system (QMS)
Question 3 of 3

3. Question

What can be used to align business objectives with operations outputs

An online CRM system is a useful tool to implement in the business to track progress

A business dashboard system should be used to produce actionable reports providing feedback on quality and productivity

Sales is the most important thing to measure in any business, so sales should be compared to operations production reports

Ultimately, customer satisfaction is the objective of the Operations Manager so there should be processes in place to track this metric

Quality control and cost containment are important for the Operations Manager to track as these directly impact profitability

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OPERATIONS – SUMMATIVE QUIZ

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