Operations Quiz – Develop a training list for the training on the most critical processes regularly

Operations Quiz – Develop a training list for the training on the most critical processes regularly

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Question 1 of 2

1. Question

How should you balance training needs and customer delivery?

Make sure the company culture is healthy

Conduct training outside normal working hours so we do not drop the ball on delivery

Employ people that are already trained

Manage customer expectations accordingly

Align the training objectives with the business goals
Question 2 of 2

2. Question

What training should be prioritised?

Train for quality outcomes

Make sure employees are well trained to improve productivity

New employees should be well-trained already

The disciplinary procedures, HR admin, grievance procedures, and their rights to annual leave and sick leave

Onboarding new employee and KPIs, onboarding customers, culture, workflow and other systems, how we communicate

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